At Zien Ngoc Diep, I understand that circumstances can sometimes change. I kindly ask that you provide as much notice as possible if you need to cancel or reschedule your appointment.
This policy applies to appointments for Soul Readings, Mediumship, Channelling, Psychic Intuitive Readings and other spiritual services offered through this website.
1. Cancelling or rescheduling an appointment
If you need to cancel or reschedule your appointment, please contact me by email at zienngocdiep@gmail.com as soon as possible.
I will always do my best to accommodate reasonable requests to reschedule.
✤ More than 48 hours before your appointment
If you cancel or request to reschedule more than 48 hours before your scheduled appointment, you may:
- request a full refund of any payment made, where applicable; or
- reschedule your appointment for another mutually available date and time.
Any refund will be processed using the original payment method, where reasonably possible.
✤ Less than 48 hours before your appointment
For cancellations made less than 48 hours before the scheduled appointment, the payment may be non-refundable because the appointment time has been specifically reserved for you.
Where appropriate, I may offer you the opportunity to reschedule your appointment once, at my discretion.
✤ Failure to attend
If you do not attend your scheduled appointment and do not contact me in advance, the appointment may be considered a no-show and the payment may be non-refundable.
I understand that unexpected circumstances can occur, so please contact me as soon as possible if you are unable to attend.
2. Rescheduling
If you need to change your appointment time, please contact me as early as possible.
Appointments may be rescheduled subject to availability.
A rescheduled appointment should normally take place within 60 days of the original appointment unless otherwise agreed.
Repeated rescheduling may be subject to additional conditions or may not be possible where the original appointment time has already been reserved multiple times.
3. Late arrival
Please make every effort to arrive on time for your appointment.
If you arrive late, the session may need to finish at the originally scheduled time so that other appointments are not affected.
Where the delay is substantial, I may need to treat the appointment as cancelled or offer a rescheduled appointment, depending on the circumstances.
4. Cancellation by Zien Ngoc Diep
In the unlikely event that I need to cancel or reschedule your appointment due to illness, unforeseen circumstances, technical difficulties or another reason beyond my reasonable control, I will contact you as soon as reasonably possible.
You will be offered the option to:
- reschedule your appointment for another mutually suitable time; or
- receive a refund of any payment made for the cancelled service, where applicable.
5. Statutory Consumer Rights
Nothing in this Cancellation & Rescheduling Policy is intended to exclude, restrict or replace any rights you may have under applicable Slovenian or European Union consumer-protection law.
Where applicable, consumers may have a statutory right of withdrawal from a distance contract. The application of this right may depend on the nature of the service and whether you have expressly requested that the service begin before the expiry of the applicable withdrawal period.
Where the law provides a right to withdraw, refund or other consumer protection, those statutory rights will apply regardless of the cancellation periods described above.
6. Refunds
Where a refund is due, it will normally be processed using the original payment method.
Refund processing times may depend on the payment provider or financial institution involved.
No cancellation fee will be charged where applicable law requires a full refund.
7. Contact
If you need to cancel or reschedule your appointment, please contact: zienngocdiep@gmail.com
When contacting me about a cancellation or rescheduling request, please include your name and appointment date so that I can assist you as quickly as possible.
Thank you for respecting the time reserved for your session and for communicating with me as early as possible when circumstances change.
