These Terms & Conditions (“Terms”) apply to your use of this website and to any services purchased or booked through it.
By using this website or booking a service, you acknowledge that you have read, understood and agreed to these Terms.
1. Our Services
Zien Ngoc Diep provides spiritual and intuitive services for personal reflection, spiritual exploration, self-awareness and guidance.
All services are personal and subjective in nature. While every session is approached with care, sincerity and respect, no particular message, interpretation, prediction, spiritual experience or outcome can be guaranteed.
2. Personal Responsibility
The information, impressions and guidance shared during a session are offered for personal reflection and consideration.
You remain fully responsible for your own decisions, actions and choices.
You may accept, question or disregard anything shared during a session.
Our services should not be used as the sole basis for making significant decisions concerning your health, relationships, finances, career, legal matters or other important areas of your life.
3. No Professional Advice
Our spiritual services are not a substitute for professional medical, psychological, psychiatric, legal, financial or other regulated professional advice or treatment.
If you require professional assistance, you should consult an appropriately qualified professional.
4. Booking and Payment
Appointments are subject to availability and are confirmed once the required booking information and, where applicable, payment have been received.
You are responsible for providing accurate contact information and attending your appointment at the agreed date and time.
Prices for services are displayed on the website or communicated to you before your booking is confirmed. Prices are stated in EUR (€) and include applicable taxes where required by law.
5. Cancellation, Rescheduling and Refunds
Our Cancellation, Rescheduling & Refund Policy applies to all appointments and forms part of these Terms.
If you need to cancel or reschedule an appointment, please contact us as soon as possible at zienngocdiep@gmail.com.
Nothing in our cancellation or refund policies is intended to exclude or restrict any mandatory consumer rights under applicable Slovenian or European Union law.
6. Consumer Right of Withdrawal
Where applicable under Slovenian and European Union consumer-protection law, consumers may have a statutory right of withdrawal when entering into certain distance contracts.
The application of this right depends on the nature of the service and the circumstances in which the service is purchased and provided.
Where you expressly request that a service begin before the expiry of an applicable withdrawal period, the legal requirements relating to such a request will apply.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.
7. Confidentiality and Privacy
We respect the privacy of our clients and the personal nature of our work.
We collect, use, and store personal information in accordance with our Privacy Policy and applicable data-protection legislation, including the General Data Protection Regulation (GDPR).
Information shared during a session will be treated confidentially, except where disclosure is required or permitted by law.
8. Respectful Conduct
We are committed to maintaining a respectful and professional environment.
We reserve the right to refuse or end a session where a client behaves in a threatening, abusive, discriminatory or otherwise inappropriate manner.
9. Intellectual Property
All content on this website, including text, photographs, graphics, logos, branding, design and other original materials, is owned by or licensed to Zien Ngoc Diep, unless otherwise stated.
Website content may not be copied, reproduced, distributed or commercially used without prior written permission, except where permitted by law.
10. Website Content
We make reasonable efforts to ensure that the information on this website is accurate and up to date.
However, we do not guarantee that the website will always be available, complete, accurate or free from technical errors.
We reserve the right to update, modify or remove website content or services at any time.
11. Limitation of Liability
To the maximum extent permitted by applicable law, we are not responsible for decisions, actions or consequences arising from a client’s voluntary interpretation or use of information received through our spiritual services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law or affects mandatory consumer rights.
12. Circumstances Beyond Our Control
We will not be responsible for delays or inability to provide a service caused by circumstances beyond our reasonable control, including serious illness, technical failures, internet or communication problems, natural events, governmental restrictions or other unforeseen circumstances.
Where reasonably possible, we will offer an alternative appointment or another appropriate solution.
13. Complaints
If you have a question, concern or complaint regarding our services, please contact us directly at email address: zienngocdiep@gmail.com
We will make reasonable efforts to consider and resolve your concern fairly.
Your statutory consumer rights remain unaffected.
14. Governing Law
These Terms are governed by the laws of the Republic of Slovenia, subject to any mandatory consumer-protection provisions that may apply under European Union law or the law of your country of residence.
Nothing in these Terms is intended to deprive consumers of any mandatory rights or protections available to them under applicable law.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
The latest version will always be published on this website with the relevant “Last updated” date.
16. Contact
If you have any questions regarding these Terms & Conditions, please contact email address: zienngocdiep@gmail.com
